In case you have ever had a hosting account in the past or you have dealt with any kind of online service, you probably know from your own experience that for many things it's better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. In order to know more about a service before you decide to purchase it or when something small has to be done, for example, it will be much easier and quicker to get it done in real time. If you are able to connect with representatives over the phone, it is very likely that you're dealing with a real hosting supplier, not a reseller. The type of support that you'll get on the phone differs between different providers - from very general matters to dedicated technical support. Typically the majority of suppliers supply pre-sales assistance and first level telephone support, while more complex tech issues are resolved through electronic mail or tickets.

Phone Support in Hosting

All our hosting packages come with phone support 14 hrs per day even on official holidays, therefore if you do not have an account yet, you can call and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can call the telephone number that is nearer to you. In case you're an existing customer, we can help you promptly with all the general and billing matters as well as with various technical issues in order to save you time and efforts - we are aware of the fact that often it is much easier talk with a live person and get things done without delay. Of course, some issues simply cannot be taken care of on the telephone, so in such a case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

Every time you want more details about the semi-dedicated hosting plans that we offer, you have the option to call some of the three support phone lines we have around the world - in the United States, Great Britain and Australia. Thus, you're able to check ahead of time whether our solutions will be suitable for your web sites. If you're already our customer and you own a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any billing or basic issues. For strictly technical matters you will need to employ our ticketing system to communicate with our technical support as someissues just need extra time to be resolved, but we will help you on the phone with quite a lot of minor tech problems as well, saving you time and efforts.