If you are a website owner, a problem can always crop up and it doesn’t automatically need to be associated with the web hosting service itself. For instance, something may go wrong when you bring a software application up to date or some critical content could be edited or erased unintentionally. No matter what the essence of the problem is, you’ll have to contact the customer support team and request them to recover a backup or to assist you in resolving the problem that you’re confronting. How quickly they will do that will determine the length of time that your sites will be unavailable. For specific sites like social networking sites or web shops, a protracted outage interval often equals lost clients and cash. This is why, it’s rather important that you use the services of a web hosting company that provides not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting for hours on end, or even a whole day, to receive an answer to an email or a client support ticket. Regardless of when you touch base with us, we will reply to you within only 1 hour with any technical or pre-sales queries that you might have. As a matter of fact, our real response time hardly ever surpasses twenty-thirty minutes. As we’re at your service day and night, you will always receive support in a timely fashion and we know how critical this is in the electronic era. Shortly after you contact us, we’ll reply to your inquiries. If you come across any technical complication, we’ll tackle it on your behalf, or we’ll give you all the needed information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a trouble ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll receive an answer within only 1 hour. You can contact us whenever you like with regards to general, technical or billing issues and since we’re available 24/7/365, you’ll invariably obtain assistance right on time. Based on the specific question or issue, we will provide you with more details, solve the predicament if it’s been caused by something that is within our reach or tell you how to proceed if you need to modify a particular setting for a software application that we can’t access. You can forget about waiting for an entire day for each single response. Actually, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.