If your web hosting provider provides live chat support, you are able to talk with a representative in real-time and find out helpful information or get an issue resolved timely. The basic advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the web, which means that you won't pay any charges if you're in a different country or state. In addition, it is a lot easier to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side on the phone. The live chat is also a faster solution to contact the website hosting service provider's support team as compared to using a ticketing system. Last, but not least, in the event that some problem requires a bit more time to be dealt with, you are able to do something different while you wait for support on the live chat, which means that you will not lose time - something that's not possible in case you're on the phone.

Live Chat Support in Hosting

As we consider the fact that a number of situations are often resolved when you speak with a live person, we offer a live chat service for all of our prospective and current clients. The chat is accessible every single day and our customer support agents will assist you with a wide range of questions and situations. In case you are not our customer yet, you can find out more about our hosting plans and the website hosting environment in general in order to make sure that your sites will operate effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the necessary information or help you troubleshoot the issue. You'll need to open a support ticket for specific troubles that need longer time or the help of a sysadmin, but for a number of basic troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It's the perfect way to find out more about our semi-dedicated hosting plans if you don't have an account yet or to have an issue resolved if you are a client and our customer care agents will assist you in real time regardless of the time of the day you join the chat. In case you're unsure which plan is more suitable for your sites, if you need a piece of advice whether you should order a certain upgrade and how to order it or in case you've got troubles installing an e-mail account on your machine, you'll be able to get in touch with us and we'll provide you with the needed details in a timely manner. The live chat is available even after our telephone lines are off for the day, which means that when you have an account with us, you can be sure that you'll always get timely assistance with any kind of question or trouble that comes up.