Being able to get in touch with your hosting company when you have any questions or encounter any troubles is very important and how quickly they will answer back and take action is essential, particularly if your site is business-oriented, as more downtime often means losing potential customers. The support solutions are, in addition an easy way to identify genuine suppliers from resellers. The second usually reply just to e-mails or support tickets and you will have to wait for a whole day or more to receive a response. In case the issue involves a couple of responses, you'll end up losing several days to get a problem solved. Using an authentic and reliable website hosting supplier, you'll be in a position to connect with the support team at any time and receive an instant reply whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance promptly, so our hosting services include 24/7 tech support and several means of contact. If you do not have an account yet, you can phone us or come on our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up buying a service which you can't use. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the majority of suppliers out there, we respond to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated hosting plans that we provide come with 24/7 customer and technical support, therefore whatever the problem you have, you'll be able to get in touch with us and we'll assist you without delay. The guaranteed response time for every email or support ticket that you open from your Hepsia website hosting Control Panel is just one hour; usually the reply time hardly ever exceeds twenty minutes. Furthermore, we provide phone support with multiple local numbers globally as well as a live chat, which means that you can get in touch with us and get more information about our services even if you don't have an account yet. We're able to help you with nearly any question or an issue you may have - payment methods, plan specs, email setup, website hosting account settings, and many others. If you employ our services, you won't ever experience a scenario where you need to wait for a day or two to get an issue resolved like you have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we provide features 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different methods of communication - telephone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems because it is easier to track what is going on. The maximum warranted response time for all of the e-mail messages and tickets is one hour, but it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get well-timed support in general, let alone if you run an entire server, that's why each and every dedicated server that we offer comes with 24/7 support with 1-hour response time warranty whatever the problem. The service is absolutely free for any problems with the server or the software that was installed by our admins during the setup, so you can get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you can send an email message, and the actual response time for either of these rarely exceeds thirty minutes because we have admins available twenty-four hours a day. If you want general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you can take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server plan through your billing Control Panel.